Product and ingredient information

Are all our products GMO-free?

vielö is certified by the Austria Bio Garantie and we can assure that absolutely none of our products contain genetically modified ingredients.

Further details about our certification can be found here:Austria Bio Garantie

How long do our products last?

In general, our products have a shelf life of 24 months from the date of manufacture and 6 months from the date of opening. You will find the expiry date for each product printed on the product.

We also recommend storing the products in a cool, dry place away from direct sunlight.

What certifications do we have?

All vielö products are certified by the Austria Bio Guarantee for Austrian organic cosmetics, which is the strictest standard for the production of genuine organic cosmetics in Europe. Austria is one of the only countries within the EU that has legal standard for the production of natural and organic cosmetics. In contrast to private quality seals where big corporations unite under one roof in order to set their own (minor) quality standards, the legal standards for organic cosmetics are much stricter. It also means more transparency for consumer because an independent body ensures compliance with a legally determined quality standard.

All our seals are displayed online on our product page and also on the packaging of all products.

Further details about our certification can be found here:Austria Bio Garantie

Where do we produce our products?

At vielö we produce all our skincare products in Austria. That means we are not only "designed in Austria" instead "designed, developed AND made in Austria".

Are our products tested on animals?

Never. We never carry out any animal testings. This means that we do not test products on animals, nor do we source ingredients from companies that carry out animal testing.

Are our products vegan?

No. Whey is a valuable and skin-friendly by-product of cheese production, so our products are not vegan.

Why are vielö products made with essential oils?

We are convinced of the advantages of essential oils, not only in aromatherapy, but also with regard to the skin, if used in low and well-dosed quantities.

We are aware that a high concentration of essential oils can irritate especially sensitive skin. This is why we only use low concentrations of essential oils in our products. Neverthelesse irritation or allergic reactions can never be ruled out entirely.

Are all our products suitable for sensitive skin?

The simple answer is yes, because they have been specially developed also to meet the needs of people with dry and sensitive skin. Nevertheless, each person's skin is unique, so no general statement can be made and intolerances can occur.

However, we always avoid chemicals, irritants or all controversial ingredients, you can find out more about our quality promise here:Quality GuaranteeWe carefully test all our products before they end up on the shelves because all our products are developed in a collaborative approach. However, since each person’s skin is unique, we can never be 100% sure how the skin will react to a certain ingredient and product. Therefore, we always recommend a patch test in case of uncertainty, by applying a small amount of the product to the inside of the wrist and observe the skin's reaction.

Is vielö suitable for flaky skin?

Dandruff is often triggered by dry scalp. Therefore all haircare products have been develop to suit people with dry and sensitive scalp too. Judging from the feedback we receive from our customers, it is quite often the nourished and healthy feeling of the scalp that is highlighted as a particularly positive effect after using our hair products.

I am lactose intolerant – can I still use vielö products?

We are often confronted with this question because people who suffer from lactose intolerance suspect that skincare products must be absolutely lactose-free. But that’s not entirely true. Lactose intolerance means that the body cannot process the lactose ingested through food. Cosmetics containing small amounts of milk proteins may therefore be used, as they do not come into "contact" with the digestive system. However, we would like to emphasise that this applies to external use only.

Where does our whey come from?

We source our organic whey from a traditional Austrian dairy which, like us, also stands for organic quality and is certified organic (by the Austria Bio Garantie).

Why should I shake the products before use?

Our products are not based on whey powder instead on liquid organic whey. This fact and our gentle production - without using high temperatures - guarantee an high content of valuable whey ingredients. Vitamins, lactose, lactic acid, minerals, proteins or enzymes, some of which are rather temperature-sensitive, are preserved in this way. That is why whey is always at the top of the list of ingredients. It is therefore possible that - similar to fresh pressed orange juice - separation occurs in the products over a longer period of time. This does not mean any lack of quality, it is rather a sign of natural manufacturing and demonstrates the high whey content. Simply shake well before use, it's natural :).


Packaging enquiries

Is our packaging recyclable?

All our packaging is recyclable. We also work with local packaging suppliers as close as possible to our headquarters to keep our ecological footprint as low as possible. By doing so we also reduce fuel consumption as well as CO2 emissions.

All our cartons are fully recyclable.

Packaging filling material
We use paper as filling material to prevent products being damaged during transport.

What are our product bottles made of?

Our bottles are made of HDPE, which stands for high density polyethylene. HDPE is an easily recyclable plastic. It can be melted down to be reused for the production of plastic products and by offering sustainable refills for all our body, hand and hair care products, we always support a long reuse of our bottles.

Do we offer a refill system?



Availability information

Do we have a brick-and-mortar store?

We have a little showroom in Upper Austria, where partners can make an appointment with us to try, test and experience all our products.

We also have an Online-Shop and if you are interested in finding your nearest vielö partner, simply get in touch with us or check out our store locator.

Where can you buy our products?

There are a number of ways to buy our vielö products:

Online at choose the correct region and select your desired product and press "Add to cart". Once you have added the products to your cart, just follow the instructions to finalize your order.

In store: Although vielö does not have a physical store yet, all our products are available at very special, independent and premium national and international partner stores. To find the closest one for you check out our store locator.


PR and Marketing information

Do we offer donations or sponsoring?

Since we are a quite a small business, we can only offer donations and sponsorships to a small number of carefully selected partners. These partners are selected at the beginning of the year or when we plan specific campaigns and events.

If you are interested, please contact us by e-mail at We will get back to you as soon as possible.

Looking for press material?

For PR inquiries please send us an e-mail to and we will get back to you as soon as possible.


Partner information

How can I become a vielö partner?

We are pleased you are interested in our brand. To help us get started, please fill in our online contact form or just simply send us a short email to

We will get back to you very soon.

Can't find what you're looking for?

Just send us an e-mail and we will get back to you as soon as possible.

Send the e-mail to or simply use our chat function.